OrdoGo Privacy Policy
Last Updated: January 2024
Introduction
At OrdoGo, we are committed to protecting your privacy and ensuring you understand how your personal information is collected, used, and shared. This Privacy Policy explains our practices regarding data collection and usage.
OrdoGo is a mobile healthcare platform that connects patients with registered pharmacies for prescription fulfillment. Our service enables users to upload prescriptions, receive quotes from multiple pharmacies, track orders in real-time, and arrange convenient delivery of medications to their doorstep.
We understand the sensitivity of your health information and take rigorous measures to keep your data secure and confidential.
Data Collection
We collect various types of information to provide you with our services:
Personal Information
We collect the following personal information to create and maintain your account:
- •Full Name
- •Email Address
- •Phone Number
Medical Information
Medical data is core to our service and is handled with the utmost care:
- •Prescription Images: Photos of physical prescriptions you upload
- •Prescription Data: Extracted medication details, dosages, and quantities
- •Patient Information: Name and basic health data visible on prescriptions
Location Data
We collect GPS location information for specific purposes:
- •Real-time Delivery Tracking: Enabling accurate order tracking
- •Pharmacy Discovery: Showing nearby pharmacies in your area
Device Permissions
Our app requires specific device permissions:
- •Camera Access: For capturing prescription photos
- •Storage Access: For uploading and managing prescription documents
How We Use Your Data
We use the information we collect for the following purposes:
Order Processing
Your personal and medical information is used to process your prescription orders and communicate with you about order status.
Pharmacy Quotes
Prescription data is shared with pharmacies to provide you with accurate pricing quotes and medication availability.
Real-time Delivery Tracking
Location data is used to enable accurate delivery tracking and to provide delivery riders with necessary route information.
Service Improvement
We analyze usage patterns to improve our service quality, user experience, and platform functionality.
Legal Compliance
We use your data to comply with applicable laws, regulations, and legal requests from authorities.
Data Sharing & Third Parties
We protect your privacy by limiting the sharing of your personal and medical information. Your data is shared only when necessary to provide our services:
Registered Pharmacies
We share your prescription data, contact information, and delivery location exclusively with pharmacies registered on our platform to fulfill your order. These pharmacies are contractually obligated to maintain your data confidentiality.
Delivery Partners
We share your contact information and delivery address with delivery riders necessary to complete your order delivery. Riders receive only information needed to safely deliver your medications.
Payment Processing
Payment information is processed through secure third-party payment providers. OrdoGo does not store complete credit card information on our servers. All payment processing follows PCI DSS (Payment Card Industry Data Security Standard) compliance.
Data Security
Protecting your sensitive health information is our highest priority. We implement comprehensive security measures:
End-to-End Encryption
Medical data is encrypted in transit and at rest using industry-standard encryption protocols (AES-256).
Secure Storage
Prescription images and data are stored in secure, HIPAA-compliant cloud infrastructure with regular security audits.
Access Controls
Only authorized personnel have access to user data, and all access is logged and monitored.
Regular Audits
We conduct regular security assessments and penetration testing to identify and fix vulnerabilities.
Your Rights
We respect your rights regarding your personal information:
Right to Access
You have the right to request a copy of all personal data we hold about you.
Right to Correction
You can update or correct inaccurate personal information in your account at any time.
Right to Deletion
You can request deletion of your account and all associated data. We will remove your information within 30 days, except where required by law.
Right to Data Portability
You can request your data in a machine-readable format for transfer to another service.
Right to Object
You can opt-out of certain data collection practices or request not to receive promotional communications.
Account Deletion Process
To delete your account, navigate to Settings in the OrdoGo app and select "Delete Account". You will be asked to confirm this action. Once deleted, your account and all associated personal data will be permanently removed from our system within 30 days.
Contact Us
If you have questions about this Privacy Policy, concerns about your data, or wish to exercise any of your rights, please contact our privacy team:
Response Time
We aim to respond to all privacy inquiries within 7 business days.
This Privacy Policy is effective as of January 2024. We may update this policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes via email or through the app.